Shipping & Returns

1 ORDERING AND DELIVERY

We shall endeavour to dispatch your order within 2 - 5 working days of receiving it (sometimes same day) but please allow at least 10 working days before contacting us to check progress on orders not received.

A minimum order value of £1 normally applies (excluding postal charges).   However,  we may be prepared to send out a specific item which amounts to less than the minimum order if you are willing to pay by cheque (with an adjusted lower p&p fee if appropriate),  but please e-mail us first to check.

Occasionally, an item ordered may be out of stock. In such circumstances, we may delay sending out the order until new stock has arrived if we are expecting new supplies within a few days. Otherwise we can send these items out separately once they are in stock – you will not be charged postage separately for these items. We shall send you an e-mail to advise of any significant delay i.e. more than 10 working days and give you the option of cancelling those items.

2 POSTAGE

A standard postal charge of £1.95 normally applies to all orders, but we reserve the right to vary this for promotional reasons from time to time.  Currently we have a promotional p&p charge of just £1.75 until further notice.  Where an order has been sent out in separate parts, only one postal charge will apply.  From time to time, we may reduce the post and packing charge as a special offer promotion.  Check our NEWS page for any p & p special offers, or go to the checkout area for details of current p & p charge.

3 RETURNS

Please notify us immediately (within 3 days of receipt of order) if you are dissatisfied with any part of your order. You may return that item/those items within 30 days as long as they remain in their original packing (i.e. unopened and unused). Postal costs and safe return will be the responsibility of the customer. Please ensure that you obtain a proof of posting certificate from the Post Office when returning goods as we will not be responsible for loss or damage during transit of returned goods.

We take great care in ensuring parcels sent out are adequately packaged to prevent damage, but in the unlikely event of a damaged or faulty item being received by you, please follow the procedure above for a full refund/replacement of the item and postage (at our discretion). Refunds will be made within 30 days of receipt of goods.